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Future of Paratransit: Project Overview
Via KingCounty.gov
Metro is launching the Future of Paratransit project to evaluate the Access Transportation program, including its operations and how it assists riders in reaching their destinations. The goal is to shape the service for 2027 and beyond. Metro is broadening the scope of feedback collected by engaging with riders, community members, service providers, and other stakeholders to help guide this process.
Project Purpose:
- Provide comfortable and easy-to-use service for people with disabilities who cannot use fixed-route or other transportation services.
- Align with King County and Metro goals for providing efficient, effective and sustainable transportation.
- Engage with current and potential Access users, community groups, service providers, caregivers and other important groups throughout the process.
Project Goals:
- Identify a preferred service model that is efficient, effective, sustainable and benefits rider access and satisfaction.
- Review user and partner needs to develop service improvements.
- Develop a transition plan and make any identified changes.
Engagement Audience
The Future of Paratransit is focused on people who use or engage with Metro Access Transportation service. This includes current and potential Access paratransit riders, caregivers to Access paratransit riders and representatives of organizations that provide services to/or support Access paratransit riders.
